Your Software Has New Users
Enterprise software is entering a new era where it must support not just human users, but agents that can participate directly in work.
Thoughts on software, AI, and building things that matter
Enterprise software is entering a new era where it must support not just human users, but agents that can participate directly in work.
A reflection on AI literacy from the AI Agent & Copilot Summit, focusing on the shift from using generative AI tools to structuring work, defining accountability, and understanding where human judgment belongs.
Presented on the evolution of AI literacy at the Community Summit Roadshow: access is no longer the differentiator, structure is.
When tokens get cheap, competition shifts from production economics to systems thinking.
A practical mental model for leaders trying to understand how AI may show up in the broader economy over time.
For technology leaders: why AI coding agents demand a new engineering control model and how specification-driven development enables scale.
Analyst-Agent Pair for modern teams: practical patterns for agentic workflows with evaluations, observability, and guardrails.
Engaging discussion ranging from the technical underpinnings of AI agents to how we should think about their role in the future of work.
Memory Design for AI Agents: a practical guide to working, episodic, semantic, procedural, and preference memory—with patterns and evaluation tips.
Agentic AI is moving from prompts to outcomes. Learn how MCP, orchestration frameworks, and persistent memory enable enterprise-grade agents, plus four high-impact use cases and a practical next-step checklist.
This talk focused on building practical AI literacy so leaders and knowledge workers can use generative AI effectively and responsibly. By demystifying how modern AI systems work, the session aimed to replace hype with confidence and readiness as AI becomes embedded in everyday workflows.